These Terms & Conditions apply exclusively to professional clients acting in the course of their trade, business, craft or professional activity. Hugo & Co. provides its services exclusively to businesses and professional clients (B2B).
These Terms & Conditions constitute a condensed overview of our general terms of collaboration.
For each individual project, the applicable terms and arrangements are set out in the agreement between Hugo & Co. and the client. The provisions and Terms & Conditions included in or forming part of that agreement shall always prevail over the Terms & Conditions published on this website.
Hugo & Co. provides strategic, creative and digital services, including branding, strategy, web design and development, e-commerce, graphic design, photography, videography, content creation, social media and marketing.
The scope, price, timing and any specific terms of a project are defined in the agreement with the client.
Work or changes falling outside the agreed scope may be charged separately as additional work.
Prices and payment terms are agreed upon for each individual project.
Invoices are payable within the agreed payment period. In the event of late or incomplete payment, Hugo & Co. reserves the right to suspend work, delivery and/or services and to charge any applicable contractual or statutory interest and compensation.
Project timelines and delivery dates depend in part on the client’s timely cooperation.
The client is responsible for providing all necessary information, materials, access, feedback and approvals in due time. Delays on the client’s side may result in changes to the project timeline and, where applicable, additional costs.
Revisions and changes are included only to the extent provided for in the agreement.
Changes outside the original brief or scope, additional revision rounds and supplementary work may be charged separately.
All concepts, designs, strategies, copy, images, videos, websites and other creative work produced by Hugo & Co. are protected by intellectual property rights.
The client obtains the agreed usage rights upon full payment of the relevant project, unless otherwise agreed in writing.
Unselected proposals, concepts and designs, as well as source, working and project files, remain the property of Hugo & Co. and are not transferred unless expressly agreed otherwise.
For digital projects, Hugo & Co. may use third-party platforms, software, hosting providers, plug-ins, fonts, APIs or other external services.
Hugo & Co. cannot be held liable for changes, disruptions, price adjustments, restrictions or discontinuation of such third-party services. Third-party costs are only included where expressly agreed.
The client is responsible for the accuracy and legality of all information and materials provided and guarantees that they hold all necessary rights and permissions for their use.
The client also remains responsible for the final review and approval of content, information and materials prior to publication or implementation.
Hugo & Co. performs each project professionally and to the best of its ability. Unless expressly agreed otherwise, our services constitute a best-efforts obligation and not an obligation to achieve a specific result.
Commercial results, revenue, reach, conversions, advertising performance, search engine rankings and other outcomes that depend partly on external factors cannot be guaranteed.
Hugo & Co. shall only be liable for direct damage demonstrably resulting from a contractual breach attributable to Hugo & Co., within the limits of the applicable agreement and the law.
To the extent permitted by law, Hugo & Co. shall not be liable for indirect or consequential damages, loss of revenue or profit, loss of data, missed opportunities or reputational damage.
The terms governing cancellation, postponement or early termination are set out in the applicable agreement.
Work already performed, costs incurred and reserved capacity may be charged in the event of cancellation or termination in accordance with the agreed terms.
Unless otherwise agreed in writing, Hugo & Co. may use completed projects and their results as references and for its own portfolio, website, social media and other communications.
Confidential information will not be disclosed.
Hugo & Co. shall not be liable for delays or failure to perform resulting from circumstances reasonably beyond its control. In such cases, performance and project timelines may be suspended or adjusted accordingly.
These website Terms & Conditions constitute only a condensed general overview of the terms applied by Hugo & Co.
For each individual project, the agreement and the Terms & Conditions forming part of that agreement shall always be decisive and shall at all times prevail over these website Terms & Conditions.
All collaborations with Hugo & Co. are governed by Belgian law. Any disputes shall be dealt with in accordance with the provisions regarding competent jurisdiction set out in the applicable agreement.
Last updated: August 2026
